Terms of Service

Last updated: 24 June 2025

These Terms of Service (the “Terms”) form a legally binding agreement between you (“you” or “User”) and G P r o d s . r . o ., a company incorporated in the Czech Republic (“G P r o d ,” “we,” “our,” or “us”), governing your access to and use of the website Alerivo.com and any associated sub‑domains (collectively, the “Site”) as well as the products and services we make available through the Site (the “Services”).

Important – Please Read Carefully

By (i) visiting or browsing the Site; (ii) registering an account; (iii) purchasing or downloading any digital product; or (iv) otherwise using any part of the Services, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy (collectively, the “Agreement”). If you do not agree, do not access or use the Site or Services.

1. Eligibility & Authority to Contract

You may use the Services either (a) as an individual consumer, or (b) on behalf of a business, company, organisation, or other legal entity (each, a “Corporate Customer”). You must be at least 18 years old (or have reached the age of majority in your jurisdiction) and have full legal capacity to enter into contracts.

If you create an account, purchase a Digital Product, or otherwise access the Services on behalf of a Corporate Customer, you represent and warrant that you have full authority to bind that entity to this Agreement, and all references to “you” shall refer to that entity as well as to you personally.

Corporate Customers acknowledge that certain statutory consumer protections (including, without limitation, specific cooling‑off rights under EU law) do not apply to business‑to‑business transactions.

2. Modifications to the Terms Modifications to the Terms

We may revise these Terms from time to time. Updated versions will be posted on this page and indicated by the “Last updated” date. Changes enter into force on the date of posting. Your continued use of the Site after changes become effective constitutes acceptance of the revised Terms.

3. Description of Services

Alerivo.com provides digital assets, software extensions, themes, and other downloadable materials designed to enhance creative and technical workflows (the “Digital Products”). Specific features, content, and system requirements for each Digital Product are described on the relevant product page.

G Prod reserves the right to add, remove, or modify the Services (including the discontinuation of any Digital Product) at any time without liability to you.

4. Account Registration, Profile Information & Security

To access certain Services, you may be required to provide information about yourself (for example, API keys, identification, or contact details) during registration or as part of your continued use of the Services. You may also need to create passwords or other forms of authentication.

You agree to:

Provide accurate information – supply true, current, and complete details about yourself and refrain from misrepresenting your profile;
Protect your credentials – maintain the confidentiality of your password, API keys, and any other authentication method, and not disclose them to any third party;
Keep data current – promptly update your e‑mail address, phone number, and any other profile information so it remains accurate and complete; and
Accept responsibility – be solely responsible for all activities that occur under your account.

Your right to access and use the Services is personal to you and not transferable to any other person or entity. If you become aware of any unauthorized use of your password or account, you must notify Alerivo immediately at [email protected].

By providing us with your e‑mail address, you agree to receive all required notices electronically at that address. By providing your phone number, you consent to G Prod contacting you regarding billing notices and inquiries (including, but not limited to, payment issues, declined payments, and expired payment methods). You are responsible for keeping both your e‑mail address and phone number up to date.

5. Fees, Subscriptions, Payments & Taxes

5.1 Subscription Fees

You shall pay all fees specified for any subscription to the Services or other use of the Site (each, a “Subscription”). We charge you a periodic fee based on the Subscription plan you select. All Subscription fees are billed in advance for each billing period and — except as expressly stated in these Terms — are non‑refundable. Except for the voluntary refund guarantee in Section 6 and any statutory cooling‑off rights that you have not waived, there will be no refunds or credits for partial months or for periods in which your Subscription remains active but you do not use the Services.

5.2 Changes to Fees

G Prod reserves the right to modify its billing rates at any time upon thirty (30) days’ written notice, which may be provided by posting the revised fees on the Site or within the Services. Continued use of the Services after the new rates take effect constitutes acceptance of the modified fees.

5.3 Trial Programs

At our discretion, we may offer free or discounted pricing for limited use of the Services (a “Trial Program”). Once the Trial Program ends, our standard billing rates will apply. We may impose additional terms, restrictions, or limits (including total usage caps) on any Trial Program, and you agree to comply with them. You may not create multiple accounts to obtain additional Trial Program benefits.

5.4 Payment Method & Responsibility

You agree to pay all charges incurred by users of the credit card, debit card, or other payment method associated with your Subscription at the prices in effect when the charges are incurred. You are responsible for any applicable taxes related to such purchases or transactions. By submitting payment information, you authorise G Prod and its third‑party payment processors to charge the applicable fees.

5.5 Taxes

Where required by law, we will collect value‑added tax (VAT) or other applicable taxes. The final price shown to EU customers includes VAT at the rate applicable in the customer’s Member State unless expressly stated otherwise.

5.6 Currency & Exchange Rates

All prices, fees, charges, and refunds are denominated in euro (EUR) unless stated otherwise. We do not guarantee any exchange rate between currencies or that such rates will remain unchanged over time. The cost of Services may vary depending on the currency used and prevailing exchange rates at the time of purchase. Refunds are issued in EUR and are subject to exchange‑rate fluctuations; no additional refunds or credits will be provided to account for currency movements. You are responsible for any currency‑exchange taxes, fees, or other costs incurred by purchasing the Services.

5.7 Failed Payments & Suspension

If a payment is declined or otherwise fails, we may suspend or cancel access to the purchased Digital Product or Subscription until full payment is received. We may attempt to re‑process failed payments using the original payment method and will notify you if we are unable to collect the outstanding amount.

6. Refund & Cancellation Policy

6.1 EU 14‑Day Right of Withdrawal (Consumers Only)

Under EU consumer law, consumers have a 14‑day cooling‑off period for distance purchases. This statutory right does not apply once the download or streaming of digital content has begun with the consumer’s prior express consent (Article 16 (m) of Directive 2011/83/EU, as amended). By ordering a Digital Product you will be asked to acknowledge that download will start immediately and that you therefore waive the statutory withdrawal right.

6.2 Corporate Customers (Business‑to‑Business Transactions)

Purchasers acting in the course of their trade, business, craft, or profession (“Corporate Customers”) are not entitled to the statutory 14‑day right of withdrawal. Refunds for Corporate Customers are granted solely at G Prod’ discretion in accordance with Section 6.4 below.

6.3 G Prod’ Voluntary Refund Guarantee (Consumers Only)

If you are a consumer (not acting in a business capacity) and have not downloaded or otherwise accessed the Digital Product, you may request a full refund within 14 days of purchase by contacting [email protected] with your order number. Refunds will be processed using the original payment method where possible.

No refunds are available after a Digital Product has been downloaded or if the request is made later than 14 days after purchase.

6.4 Corporate Customers – No Voluntary Refunds

Corporate Customers are not eligible for the voluntary refund guarantee in Section 6.3. Refunds for Corporate Customers will only be granted where required by applicable law or at G Prod’ sole discretion.

Nothing in this section limits any mandatory rights that consumers may have under applicable law.## 6A. Support & Licence Maintenance. Support & Licence Maintenance

6A.1 Eligibility

Support for Digital Products sold and distributed by G Prod is available only to customers who hold an active, paid support licence (a “Support Licence”). Support, updates, and download access are granted for one (1) year from the original purchase date in accordance with the licence purchased. After that period, you must renew your Support Licence to continue receiving support, updates, and download access.

6A.2 End of Support

G Prod will provide support for a Digital Product for as long as the product is actively developed. Support may cease without liability if:

the Digital Product is no longer developed or offered as a viable product by G Prod;
G Prod or the specific Digital Product is acquired by another company and support is discontinued; or
the platform or framework on which the Digital Product depends is no longer actively developed.

While we aim to provide exemplary assistance, we do not guarantee that every support query will be resolved to your complete satisfaction.

6A.3 Licence Holders

Only the Licence Holder (the individual or entity that purchased the Support Licence) may request support or access support resources. If another party attempts to obtain support or licence resources, we reserve the right to suspend the relevant licence key without notice.

Re‑posting any content from the Site, including support materials or documentation, is strictly prohibited. Sharing, reselling, or otherwise distributing a licence key is likewise prohibited; any violation may result in immediate and indefinite suspension of the account and licence.

6A.4 Inactive Licences

If your Support Licence becomes inactive or otherwise ceases to be valid:

G Prod will have no obligation to provide support, updates, or download access;
your account may become inaccessible for downloading Digital Products, creating new projects, or editing existing projects built with the Digital Products;
all licences and other rights granted to you under this Agreement will immediately cease; and
your stored content may be deleted from G Prod’ systems. Deleted content cannot be recovered and G Prod shall have no liability for its loss.

7. Licence, EULAs & Permitted Use

7.1 General Licence Grant

Upon full payment, G Prod grants you a non‑exclusive, non‑transferable, worldwide licence to download and use the Digital Product for your own personal or internal business projects, subject to:

(a) these Terms, and

(b) any End‑User Licence Agreement (“EULA”) or proprietary licence terms that accompany the specific plugin or Digital Product.

7.2 Plugin‑Specific EULAs

Each plugin or Digital Product may be accompanied by its own EULA that sets out additional or different rights, restrictions, and support terms (for example, seat limits, site activations, or usage caps). The EULA forms an integral part of the contract between you and G Prod. In the event of any conflict between these Terms and a plugin‑specific EULA, the EULA shall prevail with respect to that plugin.

You may not:

resell, redistribute, or sublicense the Digital Product or any of its components except as expressly permitted in the applicable EULA;
share licence keys publicly or with any third party;
remove proprietary notices or reverse‑engineer code except as permitted by law.

7.3 Corporate Customers

Corporate Customers may allow their employees and direct contractors to use a Digital Product within the scope of the purchased licence. The Corporate Customer is responsible for ensuring that all such users comply with these Terms and the applicable EULA.

8. Intellectual Property Rights. Intellectual Property Rights

All content on the Site (including text, graphics, logos, audio, video, and software) is owned by or licensed to G Prod and is protected by Czech and international intellectual‑property laws. No rights are granted except as expressly set out in these Terms.

9. User Content

If you post, upload, or submit any material to the Site (“User Content”), you grant G Prod a worldwide, royalty‑free licence to use, reproduce, display, adapt, and distribute that User Content for the operation of the Site. You are solely responsible for your User Content and warrant that it does not infringe any third‑party rights or violate applicable law.

10. Prohibited Conduct

You agree not to:

violate any law or regulation;
use the Site for any unlawful or fraudulent purpose;
introduce viruses or other malicious code;
interfere with the security or performance of the Site;
infringe the intellectual‑property rights of others; or
attempt to circumvent any access‑control mechanism.

11. Third‑Party Links & Resources

The Site may contain links to third‑party websites or resources. G Prod is not responsible for the availability or accuracy of such resources and does not endorse and is not liable for any content, products, or services available from them.

12. Data Protection & Privacy

Your personal data is processed in accordance with our Privacy Policy, which forms part of this Agreement. We comply with Regulation (EU) 2016/679 (GDPR) and applicable Czech data‑protection legislation.

13. Disclaimer of Warranties

To the maximum extent permitted by law, the Site and Services are provided “as is” and “as available” without warranties of any kind, whether express or implied (including, but not limited to, merchantability, fitness for a particular purpose, or non‑infringement). We do not warrant that the Site will be uninterrupted, error‑free, or secure.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot be limited under applicable law (including liability for death or personal injury caused by negligence or for fraud). Subject to the foregoing, G Prod shall not be liable for any indirect, incidental, special, or consequential damages, or for loss of profits, revenue, data, or goodwill, arising out of or in connection with the use of the Site or Digital Products, even if we have been advised of the possibility of such damages. Our total aggregate liability shall not exceed the greater of (a) the amount you paid for the Digital Product giving rise to the claim or (b) EUR 50.

15. Indemnification

You agree to indemnify and hold harmless G Prod and its directors, officers, employees, and agents from and against any claims, damages, liabilities, and expenses arising from your: (i) breach of these Terms; (ii) use of the Site or Digital Products; or (iii) infringement of any third‑party right.

16. Termination

We may suspend or terminate your access to the Site and Services at any time if we reasonably believe you have breached these Terms. You may delete your account at any time. Sections 6–15 and 17–21 shall survive termination.

17. Governing Law & Jurisdiction

This Agreement and any dispute or claim arising out of it shall be governed by and construed in accordance with the laws of the Czech Republic, without regard to its conflicts‑of‑law rules. The courts of the Czech Republic shall have exclusive jurisdiction to settle any dispute arising from or in connection with this Agreement. (lawinsider.com)

18. Consumers Located in the EU / EEA

If you are a consumer resident in the EU / EEA, you may be entitled to bring proceedings in the courts of your Member State of residence and benefit from any mandatory provisions of that State’s consumer law, and nothing in these Terms limits those rights. (europa.eu)

19. Severability

If any provision of these Terms is held invalid or unenforceable, that provision shall be struck and the remaining provisions shall remain in full force and effect.

20. Assignment

G Prod may assign or transfer its rights and obligations under these Terms without restriction. You may not assign or transfer any right or obligation without our prior written consent.

21. Entire Agreement

These Terms (including any policies or documents referenced herein) constitute the entire agreement between you and G Prod and supersede all prior agreements regarding the subject matter.

22. Contact Us

G Prod s.r.o.

Jičínská 226/17

13000 Praha

Company ID (IČO):

E‑mail: support